6. Change-of-Mind Returns
Because some items are fulfilled by third-party suppliers, change-of-mind return eligibility may vary by product and supplier.
Do not send a product back without return instructions from Good Paws.
Unless a product listing, order confirmation, or applicable law provides otherwise, Good Paws does not guarantee that a supplier will accept a change-of-mind return after an item has shipped.
If a return is approved, the customer may be responsible for return shipping unless the item was defective, damaged, incorrect, or applicable law requires otherwise.
5. Lost, Damaged, or Incorrect Items
If an item arrives damaged, incorrect, or materially different from the order, contact Good Paws promptly at joe@goodpaws.dog with:
• the order information;
• a description of the problem; and
• clear photos when reasonably possible.
Good Paws will review the issue and work with the applicable supplier or fulfillment provider on the available replacement, refund, or other remedy.
4. Multiple Shipments
An order containing multiple items may arrive in more than one package and on different dates.
Separate packages do not necessarily indicate a missing item.
3. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
If you notice an address error, contact Good Paws as soon as possible. Once a supplier or carrier has processed the shipment, an address change may no longer be possible.
2. Shipping Charges and Estimates
Available shipping methods, charges, and estimated delivery information are shown during checkout when provided by the applicable supplier or carrier. Delivery dates are estimates, not guarantees. Carrier delays, weather, peak-season volume, incorrect addresses, supplier delays, or other circumstances outside Good Paws’ reasonable control may affect delivery timeframes.
1. Fulfillment & Logistics
Some products may be fulfilled and shipped directly by third-party suppliers rather than from a Good Paws-owned warehouse.
Because different products may come from different suppliers:
• items from the same order may arrive separately;
• processing times may vary by item;
• shipping methods and carriers may vary;
• availability can change.
Shipping & Product Returns
Effective October 1, 2026
Course Enrollment Is Separate
The Good Paws shop is intended as a small convenience for ordinary training essentials and creature comforts. Buying from the shop is optional and is not required to participate in Good Paws training. Purchases made through the shop are separate transactions from course enrollments and are subject to the policies below.